Question 1

What does Automation Trader do?

Accepted Answer

We specialize in supplying industrial automation parts - new, used, and refurbished - for business clients across a wide range of industries.

Question 2

Do you only operate in Poland?

Accepted Answer

No - we serve customers both in Poland and internationally.

Question 3

How long have you been on the market?

Accepted Answer

We have been operating since 2014, continuously expanding our product range and building partnerships with companies from different industrial sectors.

Question 4

Are you an authorized distributor?

Accepted Answer

We are not an authorized distributor for all brands, but we source products through both official channels and trusted global suppliers.

Question 5

Which industries do you serve?

Accepted Answer

We work with clients in food and beverage, automotive, chemical, pharmaceutical, manufacturing, logistics, energy, metallurgy, and many other industries.

Question 6

Can I visit your office or warehouse?

Accepted Answer

Yes, visits are welcome - please arrange an appointment in advance.

Question 7

What kind of products do you offer?

Accepted Answer

Our portfolio includes PLC controllers, HMI panels, servo drives, inverters, sensors, power supplies, and many other automation components.

Question 8

Which brands do you supply?

Accepted Answer

We offer products from Siemens, Allen-Bradley, Omron, Schneider Electric, Mitsubishi, ABB, Fanuc, Yaskawa, Keyence, Lenze, and many others.

Question 9

Can I order a product that is not listed online?

Accepted Answer

Absolutely - we can source hard-to-find or discontinued items on request.

Question 10

Are all items available from stock?

Accepted Answer

Some items are available directly from our warehouse, others are ordered individually. Availability is always confirmed during the quotation process.

Question 11

What does "refurbished" mean?

Accepted Answer

A refurbished product is one that has undergone professional repair, testing, and quality checks - ensuring full functionality at a more competitive price.

Question 12

What's the difference between new, used, and refurbished products?

Accepted Answer

New - factory-sealed, never used. Used - tested and functional, but without service intervention. Refurbished - serviced, tested, with replaced components if necessary.

Question 13

How can I place an order?

Accepted Answer

Orders can be placed via email, by phone, or through the contact form on our website. We also handle quotation requests.

Question 14

Do I need an account to place an order?

Accepted Answer

No - you can order by email or phone without registering.

Question 15

What is the step-by-step purchasing process?

Accepted Answer

You send us an inquiry, we provide a quotation, you confirm, we issue a proforma invoice or process the order, then shipment.

Question 16

Can prices be negotiated?

Accepted Answer

Yes - we offer individual pricing, especially for larger orders or long-term clients.

Question 17

Do you issue VAT invoices?

Accepted Answer

Yes, every order comes with a VAT invoice.

Question 18

Do you support recurring or scheduled orders?

Accepted Answer

Yes - we provide scheduled deliveries and framework contracts with guaranteed availability.

Question 19

What payment methods do you accept?

Accepted Answer

We accept bank transfers, prepayments, and for regular clients - deferred payment terms.

Question 20

Do you accept card payments or PayPal?

Accepted Answer

Currently we process bank transfers. Alternative payment methods can be arranged upon request.

Question 21

Do you issue invoices in foreign currencies (EUR, USD)?

Accepted Answer

Yes - invoices can be issued in PLN, EUR, or USD, depending on the agreement.

Question 22

Can I buy on credit terms?

Accepted Answer

Yes, trusted business partners may qualify for deferred payment terms after prior agreement.

Question 23

What delivery methods are available?

Accepted Answer

We ship via courier (DHL, DPD, UPS, Raben) or according to customer preferences. Personal collection is also possible.

Question 24

Do you offer express or same-day delivery?

Accepted Answer

Yes - for urgent orders we can arrange express shipping or same-day local delivery.

Question 25

Do you ship internationally?

Accepted Answer

Yes - we handle worldwide shipping. Costs and lead times are discussed individually.

Question 26

How long does order fulfillment take?

Accepted Answer

Stock items are usually dispatched the same or next working day. Special orders have individually agreed lead times.

Question 27

Can I pick up my order in person?

Accepted Answer

Yes - with prior arrangement.

Question 28

Do you provide tracking numbers?

Accepted Answer

Yes - each shipment comes with a tracking number.

Question 29

What are the delivery costs?

Accepted Answer

Costs depend on order value, weight, and destination. Free shipping may apply for larger orders.

Question 30

Can I arrange my own courier?

Accepted Answer

Of course - simply provide us with the collection details.

Question 31

Can I return a product?

Accepted Answer

Yes - returns are accepted in line with our Terms and Conditions. Returned items must be unused.

Question 32

How do I file a complaint or claim?

Accepted Answer

Please contact our technical or sales department with your invoice number and issue description. A complaint form will also need to be completed.

Question 33

What is the return period?

Accepted Answer

Returns are accepted within 14 days of delivery for stock items (not applicable to special-order parts).

Question 34

What if my product arrived damaged?

Accepted Answer

Please contact us immediately with photos - we will initiate a claim with the courier and arrange a replacement.

Question 35

Do I cover the cost of return shipping?

Accepted Answer

It depends on the reason - if the fault is on our side, we cover all return costs.

Question 36

Do your products come with a warranty?

Accepted Answer

Yes - new products come with the manufacturer’s warranty, while used and refurbished products include a 3-12 month warranty depending on the item.

Question 37

Is the warranty valid across Europe?

Accepted Answer

Yes - our warranty is recognized regardless of the client’s location.

Question 38

Do you provide repair or diagnostic services?

Accepted Answer

Yes - we offer diagnostics and repair of selected industrial automation components.

Question 39

How can I contact you?

Accepted Answer

By email, phone, or via our website contact form. Full contact details are available at: automationtrader.com.

Question 40

How quickly do you respond to inquiries?

Accepted Answer

We usually reply within 1-3 working hours.

Question 41

Do you provide technical support in selecting components?

Accepted Answer

Yes - our technical sales team will be happy to advise you.

Question 42

Can I speak directly with a technical advisor?

Accepted Answer

Yes - our advisors are available by phone and email.

Question 43

What are your business hours?

Accepted Answer

Monday to Friday, from 7:30 AM to 3:30 PM (CET).

Question 44

Can I subscribe to your newsletter?

Accepted Answer

Yes - you can sign up to receive updates on new arrivals and special offers.

FAQ

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Can I return a product?

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What is the return period?

What if my product arrived damaged?

Do I cover the cost of return shipping?